Rausch FAQ

<p>You can reach RAUSCH&#x2019;s customer service team by filling out the &#xAB;<a href="https://www.rausch.ch/ch/en/about-us/contact.html" rel="noopener noreferrer" target="_blank">contact form on our website</a>&#xBB; or by emailing <a href="mailto:info@rausch.ch">info@rausch.ch</a>.</p>

You can reach RAUSCH’s customer service team by filling out the «contact form on our website» or by emailing info@rausch.ch.

How can I contact RAUSCH’s customer service team?

Questions about the online shop

What products does the RAUSCH range include?

How many natural ingredients are used in RAUSCH products?

Are RAUSCH products tested on animals?

Where can I purchase RAUSCH products?

General questions

Which care product is the right one for my hair type?

What do the products do?

How do I use RAUSCH products correctly?

Can the various RAUSCH products be used in combination with each other?

From what age can RAUSCH products be used on children?

What changes might I notice when I switch to hair care products that are free from silicone?

How long does a 200 ml bottle of RAUSCH shampoo last?

Can the products be used during pregnancy and breastfeeding?

Which RAUSCH products can I use during chemotherapy?

Which RAUSCH products can I use after a hair transplant?

Questions about care

Are RAUSCH products vegan?

Where do the egg yolks used in the Egg-Oil NOURISHING SHAMPOO come from?

Where do the herbs used come from, and what kind of farming criteria do they have to meet?

Are RAUSCH products biodegradable?

Which sulphates are used in RAUSCH products?

The RAUSCH Swiss Herbal VITALITY CAPSULES look cloudy. Is there something wrong with them?

Do RAUSCH products contain palm oil?

Are RAUSCH products suitable for people intolerant to gluten or lactose?

Which parabens do RAUSCH products contain?

Which RAUSCH products contain silicone?

Do RAUSCH products contain mineral oil?

Do RAUSCH products contain PEGs?

Do RAUSCH products contain microplastics?

Questions about the ingredients

What makes RAUSCH products so special?

Is the effectiveness of RAUSCH products scientifically proven?

Which quality standards do RAUSCH products adhere to?

Are the products tested for their tolerability?

Are RAUSCH products sustainable?

Where are the products manufactured?

Questions about quality

Is there a minimum order amount in the RAUSCH online shop?

How do I redeem a voucher or a discount code in the RAUSCH online shop?

What payment methods are offered in the RAUSCH online shop?

Can I make a purchase on account?

Has my RAUSCH online order been received?

Does RAUSCH also ship internationally?

How much will shipping cost when I make an order in the RAUSCH online shop?

When will I receive my online order?

Can I make changes to my order or cancel it at a later time?

Do I have the right to return products ordered in the online shop?

How can I contact RAUSCH’s customer service team?Updated a year ago